Terms of Service & Project Policies

At WebWorks Unlimited, we believe clear communication is key to a successful project. The following terms and project policies help ensure smooth collaboration, clear expectations, and excellent results for both parties.

Project Scope

All project deliverables, timelines, and expectations will be outlined in a written agreement before work begins.

Any changes to the original scope may result in additional charges and timeline adjustments.

Communication

Primary communication will occur via email or scheduled calls.

We aim to respond to all client messages within 1–2 business days.

Revisions

Each project includes up to three rounds of revisions, depending on the package or written agreement.

Additional revisions outside the agreed scope will be billed separately.

Payments

A 50% non-refundable deposit is required to begin work, with the remaining balance due before final delivery unless otherwise stated in writing.

Invoices are payable within 5 business days of receipt.

Failure to pay invoices within the stated timeframe may result in project delays or suspension of services.

Timeline

Project timelines are estimated based on timely client responsiveness.

Delays in providing content, feedback, approvals, or required materials may result in a revised completion date.

If delays occur, the project may lose its priority status and be rescheduled behind other active projects in our production queue.

Client Responsibilities

Clients are responsible for providing all requested materials (including logos, copy, images, branding assets, and other content) in a timely manner.

Final proofreading, factual accuracy, and legal compliance of all website content are the responsibility of the client.

Intellectual Property

Upon full payment, final project deliverables become the property of the client unless otherwise agreed in writing.

WebWorks Unlimited retains the right to display completed work in our portfolio, case studies, and marketing materials.

Cancellation Policy

Either party may terminate a project with written notice.

The initial 50% deposit is non-refundable under any circumstances.

If the project is canceled after work has begun and the amount of completed work exceeds 50% of the total project value, the client will be responsible for paying the additional amount based on the percentage of work completed at the time of cancellation.

Third-Party Services

Many web projects rely on third-party software, plugins, hosting providers, payment processors, and other services.

WebWorks Unlimited is not responsible for service interruptions, security vulnerabilities, software changes, discontinued products, or pricing changes made by third-party providers.

Ongoing Maintenance

Unless otherwise stated in a written agreement, ongoing website maintenance, updates, backups, or security monitoring are not included after project completion.

Ongoing maintenance services may be offered under a separate maintenance agreement.

Limitation of Liability

WebWorks Unlimited will not be held liable for any damages, loss of revenue, business interruption, data loss, or other damages resulting from the use or inability to use a website or related services.

While we strive to provide reliable and secure solutions, we cannot guarantee uninterrupted operation of websites, hosting environments, or third-party services.

Privacy

All client information is kept confidential and will not be shared with third parties without permission unless required by law.

Governing Law

These terms and policies are governed by the laws of the State of Tennessee, United States.

Policy Updates

WebWorks Unlimited reserves the right to update or modify these terms and policies at any time. Updates will be posted on this page.

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